Terms & Conditions

By using the bingospa.eu Website you agree to be bound by these Terms and Conditions and any Orders placed by you are bound by these Terms and Conditions. Given this, please be sure to read and make sure you understand the Terms and Conditions prior to placing an Order with us. If you do not agree to these Terms and Conditions, please do not use the Website.

You may not use the Website for any commercial purpose. We reserve the right, at our sole discretion, to change, modify, add, amend or remove any part of these Terms and Conditions from time to time and it is your responsibility to check these Terms and Conditions from time to time for changes. We may modify or withdraw, temporarily or permanently, the Website (or any part of it) and we shall not be liable to you or any third party for any modification to or withdrawal of the Website. If you do not agree to our right to change the Website or the Terms and Conditions from time to time, please do not use the Website.

Please note that these Terms and Conditions do not affect your statutory rights as a consumer.

All text, graphics, photographs, logos, trademarks, artwork, sounds, music, belongs to BINGOSPA POLAND (or is licensed to BINGOSPA POLAND). The Content is protected by copyright, trademark and other intellectual property rights and you are not permitted to copy, reproduce, republish, upload, post, publicly display, translate, transmit or distribute this Content in any way without BINGOSPA POLAND permission. A trustee of rights is the PP "Impex", the operator of the Website bingospa.eu.

You agree that any information you submit to the Website including Personal Information shall not be misleading and shall be true and accurate in all respects. If you submit to the Website any communication, idea or materials which may attract copyright or other intellectual property rights you agree that this shall become BINGOSPA POLSKA property and you agree that anything you submit shall not infringe any right of any third party, nor contain anything libellous or otherwise unlawful, abusive or obscene nor constitute an invasion of privacy. As such, you are and shall remain solely responsible for the content of any submissions you make on the Website and we reserve the right to remove any material you have placed on the Website or to deny you access to the Website at any time in our sole discretion.


1. Product Descriptions on our Website

1.1 We will take all reasonable care to ensure that all Product Descriptions are correct at the time when the relevant information was first entered onto the Website. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our Products. What you see will depend on your computer equipment, screen or monitor and we are therefore unable to guarantee that a Product's images are an accurate representation of the actual merchandise. Please refer to our Returns Policy if you are unhappy with your Order.


2. Product Availability

2.1 The Website features Products that have been carefully selected for sale on the Website. Products are subject to availability so once a Product has sold out it will be taken off the Website at the earliest opportunity and may not be available again. As there is a delay between the time when your Order is placed, and the time when the Order is accepted, the stock position relating to a particular Product may change. If a Product you have ordered becomes out of stock before we accept your Order, then bingospa.eu shall not be liable to you for being unable to provide that Product. If such a situation arises, then we shall notify you as soon as possible and you will not be charged for the out of stock Product.

2.2 If, due to unforeseen circumstances or in the event of supply difficulties it is necessary to substitute a perishable Product (please note that this includes perishable Products supplied as part of a hamper), the Product will be of equal or greater value than that which it replaces, albeit at no extra cost to you. If you receive the substitute Product and do not want to accept it, then we will reimburse you for the cost and return of that Product.


3. Pricing Policy

3.1 All Product prices shown on the Website are in British Pounds, US Dollars, Euros and are inclusive of Poland value added tax ("VAT") (where applicable), at the appropriate rate, and are correct at the time that the Product Description was first entered on to the Website. Product prices shown on the Website in US Dollars, Euros, British Pounds are based on the price of the Product (in Polish Zloty) set at the beginning of each season and applying the existing currency exchange rate. Product prices shown on the Website (irrespective of which currency you choose to pay in) may change from time to time, for example, if the applicable currency exchange rate changes before your Order is accepted or the Product you are ordering is subject to a promotional discount or offer which is either applied or withdrawn during the selling period. Please also be aware that the price of a Product may change at checkout if it is subject to any taxes, duties, fees, levies or delivery charges applied in the country you have selected for delivery of your Order (as described in more detail in clauses 7 and 10 below).

3.2 Although we try to ensure all our Products' prices displayed in the Product Description are accurate, errors may sometimes occur. If we discover an error in the price of a Product you have ordered we will be unable to accept your Order and shall contact you as soon as possible in order to give the option of either reconfirming your Order at the correct price or cancelling it. If we are unable to contact you, we will treat your Order in respect of the incorrectly priced Product as cancelled.


4. Order process

4.1 bingospa.eu takes all reasonable care, in so far as possible, to keep the details of your Order and payment secure, but in the absence of negligence on our part we will not be liable for any loss you may suffer if a third party procures unauthorised access to any Personal Information you provide when accessing or placing an Order on the Website. For more information on how we use and protect your Personal Information, please refer to our Privacy & Cookie policy.

4.2 The technical steps to place your Order and create a contract of sale between you and bingospa.eu are, as follows:

a) You place an Order on the Website by pressing the 'Order Now' button at the end of the checkout process. You will be guided through the process of placing an Order by a series of simple instructions on the Website.

b) We will send you an email confirming your Order which will detail the Product(s) (including their Product Descriptions) that you have ordered. This email does not constitute an acceptance of your Order by us.

c) As your Order is shipped by us we will send you a despatch confirmation email. P.

d) Subject to us having accepted your Order, we will then arrange for delivery of it to you at your nominated address or make it available for collection on the date and time nominated by you.

4.3 Non-acceptance of your Order (or parts of your Order) may be due to any one or more of the following non-exhaustive reasons:

a) A Product you ordered is out of stock;

b) We are unable to obtain authorisation for your payment;

c) We have identified an error with a Product Description;

d) There is a system or procurement failure;

e) You fail our customer validation checks; or

g) There are restrictions (legal or otherwise) or practices in relation to a Product which prevent us from being able to sell or deliver it to you.


5. Payment and payment methods on the Website

5.1 You can currently pay in British Pounds, US Dollars, Euros or Polish Zloty.

5.2 We accept payment for Orders by PayPal.


6. VAT and Non-EU Customs

6.1 All Product prices shown on the Website are inclusive of any applicable Poland VAT.

6.2 Where you have requested delivery of your Order to an EU country, the total cost of your Order will include Poland VAT.

6.3 You will be the importer for the international delivery of your Order. Therefore, before placing an Order, it is your responsibility to check that the Products you are planning to import comply with state and federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of your Order. If any customs requirements apply or charges are due, you agree to be responsible for these.


7. Promotional discounts

7.1 Any coupon, discount, offer or promotional discount offered on the Website is valid only for use as part of a purchase made via the Website, unless otherwise stated and subject to availability.


8. Delivery

8.1 You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your Order is going to, but also the name of its recipient. We cannot be liable for the delivery of your Order to the wrong address or the wrong person as a result of you supplying us with incomplete or inaccurate information.

8.2 All parcels will be delivered by us and will require a signature on delivery.

8.3 Please note that delivery of your Order may take longer during sale or other busy periods, but you will be notified if this is the case.

International Delivery Charges

8.4 We will notify you of the international delivery charge(s) applicable to your Order at checkout and the amount will be added to the total amount of your Order.

International Delivery Lead Times

8.5 Delivery lead times of your Order to an international address will vary according to its destination.

8.6 We will make every effort to deliver your Order within as fast as possible. However delays are occasionally inevitable due to unforeseen factors or events outside our control, for example, material shortages, travel or transportation disruption, import delays or higher than anticipated demand. Bingospa.eu shall not be liable for any delay or failure by us to deliver your Order within the estimated timescales as a result of such delays.

Product Restrictions

8.7 As identified in clauses 4 above, there may be instances where due to restrictions (legal or otherwise) or practices in relation to a Product, we are prevented from being able to deliver it to you. Bingospa.eu shall not be held liable in relation to any Product that we are unable to sell or deliver to you as a result of such restrictions. Please refer to the Product Description of your selected Product(s) to see if any restrictions apply. In the event that a restriction is enforced after you have placed your Order with us, we will do our utmost to notify you as soon as reasonably practicable.


9. Contract cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

9.1 If you are an EU customer, you have the right to cancel your contract at any time up to (14) fourteen days after the day on which you receive your Order. If you place an Order for several Products and they are delivered separately then your fourteen (14) days will start the day after you receive the last Product on your Order.

Cancellation before dispatch or notification of collection

9.2 If, for any reason, you wish to cancel your contract before your Order has been dispatched or you have been notified that it is available for collection, then you need to let us know. In order to do so, you can either complete our online cancellation form by logging into your bingospa.eu Account. Alternatively, you can let us know by emailing or telephoning bingospa.eu' Customer Services team or by calling +48 887 044 199. Once we have received notification from you of your wish to cancel your contract, subject to any monies having been taken from you, we will refund you the original purchase price and delivery charge for your Order within fourteen (14) days.

Cancellation after dispatch or notification of collection

9.3 As it is our policy to try to process your Order immediately it may not always be possible to stop an Order from being dispatched or made available for collection. If you decide to cancel your contract and your Order has already been despatched or you have been notified that it is ready for collection, then you need to let us know within (14) fourteen days after the day on which you receive or collect your Order. You can notify us by using any one of the options identified in clause 9.2 above. Once we have received notification from you of your wish to cancel your contract, you then have a further fourteen (14) days to return your Order to us.

9.4 If you are a Non-EU customer, then clauses 9.1 to 9.3 (inclusive) do not apply to you. In the event that you do not wish to keep your Order, you need to send this back to us within fourteen (14) days after the day on which you receive your Order.

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